Coach Lance - Personal Training: Privacy Policy

1. Information We Collect

We may collect the following information directly from you when you use our services, book a session, or access our website:

• Personal Information: name, address, phone number, email address, date of birth.

• Health & Fitness Information: responses to pre-exercise screening (PAR-Q), health history, medical information provided by you, training and nutrition preferences.

• Payment Information: billing details, transaction history (processed securely via Stripe or other third-party providers — we do not store full credit card details).

• Progress & Media: photos, videos, measurements, testimonials, or progress updates you provide.

• Website Usage Data: cookies, IP address, browser type, device information, and usage analytics.

2. How We Use Your Information

We use your personal information for the following purposes:

• To provide coaching and training services.

• To design safe and effective training and nutrition programs.

• To process payments and manage your account.

• To communicate with you regarding bookings, updates, and support.

• To track and document progress towards your fitness goals.

• To send marketing and promotional communications where you have provided express or implied consent, as permitted by applicable law.

• To improve our website, services, and client experience.

• To comply with legal obligations and protect our rights.

3. Media & Marketing Consent

• With your permission, we may use transformation photos, videos, testimonials, or progress updates for marketing, promotional, or educational purposes (website, social media, newsletters, print).

• Consent is optional. If you do not wish your images or testimonials to be used, you may withdraw consent at any time by contacting us at info@coachlancehughes.com.

4. Disclosure of Information

We will not sell or rent your personal information. We may share your information in the following circumstances:

• Service Providers: with trusted third parties such as Stripe (payment processing), Typeform/Jotform (forms), Systeme.io (CRM/funnel), email marketing providers, or analytics tools, strictly for the purpose of delivering services.

• Legal Requirements: where disclosure is required by law, regulation, or court order.

• Business Operations: in the event of a business restructure, sale, or transfer, where personal information may form part of the transferred assets.

5. Data Storage & Security

• We do not store your payment details on our servers. All payment information is collected and processed through Stripe in accordance with their security protocols and privacy practices.

• Your data is stored securely in password-protected systems with restricted access.

• Sensitive data (such as PAR-Q responses) is encrypted and stored only as long as necessary to deliver services.

• Payment information is handled securely via Stripe and never stored directly by us.

• We take reasonable steps to protect against loss, misuse, or unauthorised access, but no system is 100% secure.

6. Cookies & Website Analytics

• Our website uses cookies to improve your browsing experience and track site usage.

• Analytics tools (e.g. Google Analytics) may collect data about how you use our site.

• You may disable cookies in your browser, but some site features may not function correctly.

7. Access & Correction of Your Information

• You have the right to access the personal information we hold about you.

• You may request corrections if information is inaccurate, out of date, or incomplete.

• Requests can be made by emailing info@coachlancehughes.com.

8. Retention of Information

• Client health, training, and contractual records may be retained for up to 7 years, in line with Australian fitness industry and insurance requirements.

• Marketing and progress photos will only be retained while consent is active.

9. Overseas Disclosure

Some of our trusted third-party service providers may store or process your personal information in countries outside Australia, including the United States and European Union jurisdictions. We take reasonable steps to ensure these providers comply with Australian privacy standards.

10. Complaints

If you believe your privacy has been breached, please contact us at info@coachlancehughes.com. We will investigate and respond promptly.
If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us

For any questions or concerns about this Privacy Policy, please contact:

Coach Lance
📍 18 Longland Street, Newstead QLD 4006
📧 info@coachlancehughes.com