Last updated: 18/08/25
Business Name: Coach Lance
Website: www.coachlancehughes.com
Email: info@coachlancehughes.com
Business Address: 18 Longland Street, Newstead QLD 4006 (TotalFusion Platinum)
1. General Acknowledgment
By purchasing or participating in services provided by Coach Lance, you agree to be bound by these Terms & Conditions. These terms apply to all clients and users of our services.
In cases where a summary version of these Terms is presented (e.g., “Key Training Terms” on intake forms), the full Terms & Conditions outlined here shall prevail in case of conflict.
2. Health & Safety
Exercise carries risks, including but not limited to injury, illness, or death. By participating, you accept these risks.
You are responsible for disclosing any injuries, medical conditions, or medications that may affect your ability to train.
We may require medical clearance before commencing or continuing training.
3. Liability Waiver
To the maximum extent permitted by law, Coach Lance is not liable for any injury, illness, loss, or damage arising from your participation in personal training.
4. Payments
Payments are processed through Stripe, a secure third-party payment platform. By agreeing to these Terms, you authorize Coach Lance to process payments via Stripe on your behalf. By using our services, you agree to Stripe’s Terms of Service and Privacy Policy.
Coach Lance does not store or directly process your card details. All payment data is handled securely through Stripe’s encrypted systems. Stripe is solely responsible for the security and processing of payment information.
All sessions must be paid in advance prior to service delivery.
Direct Debit (automated subscription billing) is the default and preferred method of payment.
Unless otherwise agreed, all direct debits will be processed weekly on the nominated day.
Clients may only use a Pay-As-You-Go (manual invoicing) structure under extenuating circumstances and with written approval from Coach Lance.
Session packages must be used within the specified time frame (typically 3 months unless otherwise agreed).
All payments are final and non-refundable, except where required under Australian Consumer Law.
Missed or failed payments must be resolved before further sessions can continue.
By agreeing to these Terms, the client authorizes recurring payments via direct debit on a weekly basis, unless otherwise agreed.
Introductory offers, discounted packs, or promotional rates may be time-limited or subject to specific conditions.
5. Cancellations & Rescheduling
A minimum of 24 hours’ notice is required for cancellations or rescheduling.
Cancellations with less than 24 hours’ notice will result in forfeiture of the session.
Exceptions may be granted for illness, injury, or other genuine circumstances. These sessions may be banked as catch-up sessions at our discretion.
Sessions cancelled by the trainer will always be rescheduled at no cost.
Late arrivals may result in a shortened session. Sessions will not be extended due to client lateness unless at Coach Lance's discretion.
Failure to attend a scheduled session without any prior notice will be considered a no-show and is non-refundable.
6. Pausing of Sessions
Clients may pause training for holidays or extended absences with at least 2 weeks’ notice.
Pauses may also be granted in the event of illness or other exceptional circumstances.
In rare cases, a qualified substitute trainer may deliver sessions if Coach Lance is unavailable. Clients will be notified in advance where possible.
7. Termination of Services
Ongoing arrangements may be cancelled by providing 4 weeks’ written notice.
Refunds are not available for unused sessions, but credit or rescheduling may be offered at our discretion.
We reserve the right to terminate services immediately if a client engages in unsafe, abusive, or inappropriate conduct, or repeatedly breaches cancellation policies.
8. Refunds
All payments are final and non-refundable, except where required by Australian Consumer Law.
No refunds will be issued for change of mind, lack of use, or dissatisfaction with results, provided services have been delivered with reasonable professional care.
We strive to be fair and understanding in cases of illness or unexpected hardship - please contact us directly if you believe your situation warrants flexibility.
9. Client Responsibilities
Arrive on time and prepared for sessions.
Follow training instructions for safety and effectiveness.
Notify the trainer immediately if you feel unwell or experience pain during training.
Understand that results depend on your consistency, adherence to recommendations, and individual factors outside our control.
Results Disclaimer: While every effort is made to provide effective training programs, individual results may vary. We do not guarantee specific outcomes, as progress is influenced by factors such as effort, consistency, genetics, nutrition, and lifestyle.
10. Use of Client Images & Testimonials
We will never publish your photos, videos, or testimonials without your explicit written permission.
We may collect photos, videos, progress updates, and written feedback during your coaching journey, but none of this content will be used for marketing or public purposes unless you have clearly provided written consent.
If consent is given, Coach Lance may use your approved materials across platforms including, but not limited to, the website, social media, email, and print materials.
Consent is completely optional and can be withdrawn at any time by contacting info@coachlancehughes.com.
No compensation is provided for the use of these materials.
11. Intellectual Property
All training programs, nutrition plans, written guides, videos, and other materials provided by Coach Lance remain the intellectual property of Coach Lance.
Clients are granted a limited license to use these materials for personal use only.
Materials must not be copied, distributed, resold, or shared with third parties without written permission.
12. Website Use & Disclaimer
Information on coachlancehughes.com is provided for general educational purposes and is not a substitute for professional medical advice.
We make no guarantees that following information on this site will produce specific results.
The website may contain links to third-party resources; we are not responsible for the content or accuracy of those sites.
13. Privacy & Data
We collect and store personal information for the purpose of delivering training services.
Your information will not be shared with third parties without your consent, unless required by law.
We do not store your payment details on our servers. All payment information is collected and processed through Stripe in accordance with their security protocols and privacy practices.
By using our services, you consent to your information being collected and stored in accordance with Australian Privacy Principles.
We handle your personal information in accordance with the Australian Privacy Principles and our full Privacy Policy, which you can access at www.coachlancehughes.com/privacy-policy. By using our services, you agree to this policy.
14. Pricing Changes
Coach Lance reserves the right to update session prices, membership rates, and service fees at any time.
Clients will be given a minimum of 4 weeks’ notice prior to any price changes affecting their ongoing services.
Where applicable, existing clients may retain legacy pricing for a fixed period or be offered transitional options at the discretion of Coach Lance.
15. Marketing Consent
By booking or purchasing our services, you may receive occasional updates, offers, or educational content via email. You can opt out at any time using the unsubscribe link in any email or by contacting info@coachlancehughes.com.
16. Governing Law
These Terms & Conditions are governed by the laws of Queensland, Australia.
17. Acceptance
By booking, purchasing, or participating in services, you acknowledge you have read, understood, and agree to these Terms & Conditions.